ANNOUNCEMENT

Dear clients of Hamilton Animal Hospital,

During these uncertain and anxious times the staff here at Hamilton Animal Hospital (HAH) wants you to know that we are here for you and your beloved pets.

As an essential business, HAH will remain open while we continue to monitor the recommendations of the CDC, WHO, American Veterinary Medical Association ( AVMA), the American Animal Hospital Association ( AAHA) and other government agencies. For the protection of you, your pets and our employees, we are taking additional steps to ensure the provision of a safe and clean environment:

• It is essential that anyone who is at all sick and/or is playing symptoms of COVID-19 (fever, cough and shortness of breath) does not enter HAH.
• We have increased the frequency of cleaning and disinfecting high traffic areas and surfaces-including the reception area and the exam rooms.
• Please limit your visits to 1 person per exam or consultation.
• Clients who may be at a higher risk, immunosupressed or feeling ill, should either stay at home or in their cars. Call us when you arrive and a staff member will come to your car to attain all pertinent information and then bring the patient in for the exam. We will contact you via phone with regards to findings, explanations, recommendations, and payment. A staff member will then bring your pet back to your car.

 
As this is a very difficult time for all of us, please respect the social distancing recommendations and maintain a distance of 6 ft or more from others, and refrain from shaking hands or touching others.

If you need to pick up food or medication, please pay in advance over the phone when you place your order, and advise the receptionist as to your approximate time of arrival. This will enable us to have it ready for you to pick up and go!

Please do not hesitate to call us with any questions or concerns. We will continue to keep you informed as news and information become available. Please call the office before picking up medication, food or scheduling appointments as our office hours may change at any given time as new information and recommendations surface.

Thank you for your understanding during these very turbulent and unsettling times. We are here for you, your pets and the local communities in which we live. We will get through this together!

Sincerely,

Dr. Block and the staff at Hamilton Animal Hospital